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  Development Seminars
   
 

Secrets of Selling (Front of House)

Build awareness of the importance and essentials of communication
Learn the true 'art of selling'
Discover the 10 customer expectations
Gain a genuine motivation and a sense of team spirit
Improve your product knowledge and learn new sales methods
Learn the '8 Great Self-Impressions' and how to influence others
  

Personal Effectiveness (Management)

Realise the benefits of goal setting, and how to achieve them
Understand the advantages of 'change' and avoid the comfort zone
Identify new management techniques to maintain your productivity
Discover your preferred 'learning style' and how it impacts others
Develop a clear understanding of YOUR role within the business
Become aware of the 'three behavioural styles'
 

Coaching Manager (Management)

Be capable of recognising the development needs of others
Learn how to facilitate effective meetings and job chats
Improve your ability to deal with difficult people and situations
Understand the fundamentals of delegation and empowerment
Know when to be a 'coach' and when to be a 'manager'
Discover new ways to motivate and retain your staff
 

Appraisals, Disciplinaries & Interviews (Management)

Gain a basic knowledge of employment law and discrimination
Plan and execute successful meetings and interviews
Build your awareness of the laws surrounding disciplinary procedures
Learn proven methods for conducting effective appraisals
Become self-confident and skilled in communication
Find out how to ensure only the right job applicants are successful
 
 
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